Veterinary Rewards Software
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Why Veterinary is Unique
Your veterinary office needs a very different program from the run-of-the-mill healthcare practice. After researching the ins and outs of your business model, we have formulated the most effective rewards program templates that will bring you optimal success. Our templates will allow for easy ‘plug and play’ implementation while still delivering on all the areas that are most important to your office.
Your Veterinary Program Will Focus On:
Customer Compliance: The cost associated with customers not complying with their pet’s treatment plans are a burden for every office. Rewards create a fun and interactive way to keep your customers on track so your office can flourish and their pets stay healthy.
Customer Loyalty: We all know that it is twice as expensive to get a new customer than retain a current one. With that in mind, you definitely don’t want best customers going anywhere else. The goal is to have your office on the top of their mind between routine visits so they will never want to go anywhere else.
Referrals: ‘How can we set our office apart?’ New starts are on the top of every practitioner’s mind. With so many options for your potential customers to choose from, how can you make sure they are choosing you? Again, rewards is the answer. When prospectives hit your site or come in for the first time the lure of earning something back for the money they have already decided to spend will present an added bonus. Who would you choose, the practice with rewards or without?!
The Veterinary Approach:
Your Model: We have found that veterinary practices are most successful using a combination of 3 rewards models: Airline, Coffee Shop and Casino. Your customers will not only be motivated by earning real money back based on their spend but also by the bonus rewards they receive at each new milestone you set for them.
Your Rewards: In a veterinary practice we suggest rewarding patients with In-office Products and Services or Instant Redemptions (Amazon/Tango gift cards). The demographic in your office will respond best to rewards that give them the ability to get the things they need to purchase for free and to get gift cards towards the places they love to in everyday life.